Terms of Sale
Last updated: 22 October 2026
These terms apply when you order from Banh Mi Nga Pty Ltd (ACN 702 017 909), Shop 18, 18-70 Lake Street, Cairns City QLD 4870.
Ordering and pickup
- Online orders are for pickup from our shop only. Choose a pickup time within our opening hours.
- Your order is placed when you see the order confirmation. For bank transfer orders, we start preparing your food once your payment arrives.
- Please collect your order at your chosen time. If an order isn’t collected within a reasonable time, we may cancel it.
Prices and payment
- All prices are in Australian dollars (AUD) and are the total price, including GST where applicable.
- Pay at pickup: pay at the counter when you collect your order.
- Bank transfer: transfer the total using your order number as the payment reference.
Changes and cancellations
Our food is made fresh to order. If you need to change or cancel, call us on 0401 060 902 as soon as possible. We may not be able to change or cancel once preparation has started. If we can’t fulfil your order (for example, an item is unavailable or we have to close), we’ll contact you and refund anything you’ve paid.
Allergies
Our food is prepared in a shared kitchen, so we can’t guarantee any dish is free from allergens. Allergen information on the website is a guide only. Please tell us about any allergy when you order and when you collect.
Refunds and consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. If something isn’t right with your order, please tell us straight away.
Contact
Banh Mi Nga Pty Ltd · Shop 18, 18-70 Lake Street, Cairns City QLD 4870 · 0401 060 902
Governing law
These terms are governed by the laws of Queensland, Australia.