Privacy Policy

Last updated: 22 October 2026

Banh Mi Nga Pty Ltd (ACN 702 017 909) (“we”, “us”) runs this website and the Banh Mi Nga shop at Shop 18, 18-70 Lake Street, Cairns City QLD 4870. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Your name and mobile number (required to place an order).
• Your email address (optional).
• Your order: items, pickup time, payment method and any notes you add. Notes may include allergy or dietary information.

We do not collect or store credit or debit card details on this website.

Why we collect it

• To prepare your order and contact you about it (for example, if an item is unavailable).
• To take payment and keep business and tax records.
• To handle questions, complaints and refunds.

We won’t send you marketing messages unless you clearly agree to receive them, and you can opt out at any time.

Who we share it with

We don’t sell your information. We use trusted service providers to run the website and store orders (such as our website host and cloud database provider). When you view the map or load the page fonts, your browser connects to Google, which may receive your IP address. Where required by law, we may disclose information to authorities.

Cookies and your device

We don’t use advertising or tracking cookies. Your browser’s local storage is used to remember your cart, and your name and contact details for next time, on your own device. You can clear this at any time in your browser settings.

How long we keep it

We keep order records for as long as we need them for business and tax record-keeping (generally up to 5 years), then delete or de-identify them.

Security

Order data is stored in a password-protected system that only authorised staff can access. No online system is completely secure, but we take reasonable steps to protect your information.

Access, corrections and complaints

You can ask to see or correct the personal information we hold about you by calling us on 0401 060 902 or visiting the shop. If you’re unhappy with how we’ve handled your information, please tell us first. If we can’t resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.